Your WaterStone Bank debit card is switching from Mastercard to Visa. A new Visa debit card will be mailed to you soon, replacing your current Mastercard debit card. Please review the important details below to ensure a smooth transition.

Default Debit Card Sample

What's Changing?

New Card Details – Your debit card number, expiration date, and security code will change.
Recurring Payments – You’ll need to update your new card details with merchants who automatically bill your account (e.g., utilities, streaming services, subscriptions, insurance, and online retailers).

What's Staying the Same?

Your PIN number.
Your ScoreCard® Rewards (if applicable) – No changes to your rewards program.
ATM Access – You can continue using ATMs as usual.
Fraud Protection – Your new Visa card will include the same security features you trust.
Our Commitment to You – WaterStone Bank is here to support you through this transition.

When Will Your New Card Arrive?

Your new Visa debit card will be mailed to you in April of 2025. Be on the lookout for it in your mailbox.

How to Activate Your Card

Instructions will be included with your new Visa debit card. Activation options include:
• At an ATM
• Using your new Visa debit card with your pin
• By Phone

Card Activation – Once you activate your new Visa debit card, your current Mastercard debit card will no longer work. If not activated within 60 days, your current Mastercard debit card will be automatically disabled.

If You Haven't Received Your Card

If your new Visa debit card does not arrive by May 5, 2025, please contact our Customer Support Center.

Next Steps

Watch your mailbox for your new WaterStone Bank Visa Debit Card.
Activate your Visa debit card immediately when you receive it.
Update your payment details with merchants.
Contact us if you need assistance.

If you have any questions or issues, our team is here to help.

Visit your nearest branch location.
Find a Branch

Customer Support Center
• Local: (414) 761-1000
• Toll-Free: (888) 686-7272

We appreciate your cooperation as we make this transition. Thank you for banking with WaterStone Bank!

Frequently Asked Questions

Why am I receiving a new debit card?

We’re transitioning the WaterStone Bank debit card from Mastercard to Visa, which provides many valuable features and benefits. We hope you’ll enjoy your new Visa debit card.

Will my checking account terms change?

No. Your basic account terms all remain the same.

Can I still access my account at the ATM?

Yes! You can continue using ATMs just as you did before.

Will I keep my current benefits?

Yes! Your new Visa debit card will maintain key benefits, including fraud protection and ScoreCard® Rewards (if applicable).

What will happen with automatic/recurring payments on my card?

Once you receive your new Visa debit card, you’ll need to update your new card number, expiration date, and security code with merchants who regularly bill your account. This may include wireless, cable and internet providers, streaming services, insurance companies, highway toll accounts, food delivery services, utilities and subscription services, as well as online merchants where you shop regularly.

Your WaterStone Bank Debit Card is Upgrading to Visa!